September came in two halves. Until September 18, Hoku took phone orders. That day we paused phone ordering, because card-link orders were being confirmed to callers before they were paid, and an unpaid order never reaches your kitchen. Since then Hoku answers every call and hands order callers to your team. Across the month it answered 469 real calls, screened out 381 robocalls, and touched at least $1,350 in paid orders: $686 through its card links and $663 traced to your counter and online orders right after a Hoku call.

On September 18 we paused phone ordering through Hoku. Card-link orders were being confirmed to callers before the customer had paid, and an unpaid order never reaches your kitchen, so some customers arrived for food that was never made. Since then Hoku answers every call, handles questions about hours, and hands order callers straight to your team. Phone ordering stays paused until we agree with you on how it comes back.

Every order on this page started as a call Hoku answered. Since September 18 Hoku no longer takes orders itself: it hands every order caller to your team, so phone orders now land at your counter or online, in your Square. We traced the ones we can prove by matching each caller's phone number to the Square ticket, minutes apart, same customer.