These are floors, not totals. A traced order requires your team to have typed the caller's phone number into the ticket, which happened on only 23 of 1,674 counter pickup tickets this month. So the more orders finish at the counter, the more this floor undercounts what Hoku really drove. The real assisted number is higher. The fix we have scoped: Hoku files the ticket itself before it hands the call over, so every phone order is counted automatically.

Pastele Stew led the month at 10 ordered, followed by Hamburger Steak and Laulau Plate. What callers order through Hoku is a clean read on demand, useful signal for prep and specials planning. Smoked meat sold out on August 18. Hoku stopped offering it the same day and picked it back up on August 23 once it was restocked.

Month over month: Hoku answered 644 real calls (655 in July) and captured 20 orders through its card links (40 in July). Three things shaped August. Kahului was closed August 9 to 11 and Hoku, not knowing, kept answering; the one order it took on those days was refunded in full and is netted out of every figure here. On August 13 a voice-provider limit on our side cut 39 calls short for most of the day, fixed that night. And with pay-in-store now the default, 435 calls (67.5%, up from 379) were handed to your team, so section 01 is where most of Hoku's orders now land.

Reading this month's movement: daily tracking began 2026-08-16, so the change above covers 16 tracked days rather than the whole month. From next month the comparison is a full month against a full month.